Terms and Conditions for Tele Health Global

Last Updated: May 30, 2025

Welcome to Tele Health Global ("we," "us," or "our"). By accessing or using our website and tele-consulting services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please refrain from using our Services.

1. Acceptance of Terms

By accessing our website or booking a tele-consultation, you confirm you are at least 18 years old or have parental/guardian consent and agree to these Terms. We may update these Terms at any time, with changes effective upon posting on the website.

2. Nature of Services

Tele Health Global connects you with licensed medical professionals for non-emergency tele-consultations, offering convenient healthcare advice without the need for clinic visits or long waiting times. Our Services are not a substitute for in-person medical care or emergency services. For emergencies, contact local emergency services in your area immediately (e.g., 911 or equivalent).

3. User Responsibilities

• Accurate Information: You agree to provide truthful, accurate, and complete information during registration, booking, and consultations.

• Lawful Use: You will use the Services for lawful purposes only and not share account credentials with others.

• Medical Compliance: Consultations are for informational purposes. You assume responsibility for following medical advice provided by our doctors.

4. Booking and Payments

• Scheduling: Appointments depend on doctor availability, as shown in our calendar system. We may cancel or reschedule appointments with prior notice.

• Payments: Consultation fees are payable via our integrated payment processors (e.g., PayPal). All payments are non-refundable unless specified otherwise.

• Currency: Payments may be processed in USD, PHP, or other currencies, subject to applicable conversion fees.

5. Data Privacy and Protection

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your personal and sensitive personal information, including health data, is collected, processed, and stored in accordance with the principles of transparency, legitimate purpose, and proportionality. By using our Services, you consent to:

• Collection and Use: We collect data you provide (e.g., name, contact details, medical history) to facilitate tele-consultations and improve our Services.

• Storage and Security: We implement organizational, physical, and technical security measures to protect your data against unauthorized access, loss, or disclosure.

• Disclosure: Your data may be shared with licensed doctors for consultation purposes or with third-party processors (e.g., payment gateways) under strict confidentiality agreements. We will not disclose your data without your consent, except as required by law or to protect our legal rights.

• Rights: You have the right to access, correct, or request deletion of your personal data, subject to legal exceptions. Contact our Data Protection Officer at office@tele-healthglobal.com to exercise these rights.

For full details, refer to our Privacy Policy.

6. Intellectual Property

All content on our website, including text, logos, and designs, is owned by Tele Health Global or its licensors. You may not reproduce, distribute, or modify content without written permission.

7. Limitation of Liability

To the fullest extent permitted by Philippine law, Tele Health Global, its affiliates, and its doctors are not liable for direct, indirect, or consequential damages arising from your use of the Services, including medical outcomes, technical issues, or data breaches beyond our control.

8. Termination

We may suspend or terminate your access to the Services for violations of these Terms, non-payment, or misuse, with prior notice where feasible, as required by law.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved through good-faith negotiations or, if necessary, in the courts of Manila, Philippines.

10. Contact Us

For questions or concerns, including data privacy inquiries, contact our Data Protection Officer at office@tele-healthglobal.com.

By using Tele Health Global, you acknowledge that you have read, understood, and agree to these Terms and Conditions.